10 APR 15 THE Australian Competition and Consumer Commission (ACCC) has released its annual Airport Monitoring Report for the period 2013/14. The report shows the capital city airports in Brisbane, Melbourne, Perth and Sydney all grew in revenue, even though there was a slower growth in international passenger numbers from the year before. The ACCC chairman, Rod Sims said:
Despite some significant investment, the monitored airports have continued to generate substantial revenue and profitability increases, yet we are not seeing any substantial increases in the overall average quality of service indicators at these airports.
Perth Airport was rated equally with Melbourne as the lowest rated in the country with a ‘satisfactory’ rating, as was the same last year for Australia’s fourth largest airport. Passenger ratings remained the same at a ‘good’ level while airline ratings improved to a ‘satisfactory’ level from a ‘poor’ level the year previous.
Despite this increase, the airlines continue to voice their concerns with existing facilities within the international terminal. Perth Airport recorded the largest growth in aeronautical revenue but the smallest passenger growth due to a decline in the domestic travelling public.
Perth Airport is embarking on a number of initiatives in order to improve the passenger experience. The Virgin Pier will be the next major development to be completed, which has been delayed yet again. It will not be due to open until the end of this year.
Also, in January, the Minister for Infrastructure and Regional Development approved Perth Airport’s 2014 Master Plan. This included plans to consolidate all air services into one precinct and begin construction of a third runway in order to meet passenger growth and demand for more air services. Brisbane Airport was the only capital city airport assessed to gain an overall quality of service level that was ‘good’.